This page is about how we treat our customers, the rules we have about even looking at your confidential intellectual property. It's about what information we request from you as part of a problem solving effort, and what we do with it. It is about our responsibilities as a company to serve our customers, our employees and others.

We're here to serve you. We strive to treat you as we would like to be treated.

There are many occasions on which we can help you with a programming problem using one of our library or ActiveX products, developing custom protocol decode scripts, and the like. When this arises, we stop. We pause to tell you that if you send us your project, we can help in a more timely and professional manner. But. We also pause to let you know that your project may contain or constitute valuable confidential information that is proprietary to you or your employer.

And. We pause to tell you that if you feel that this is significantly true and you have any reason to hesitate to release this information, there is a common practice that we utilize--a non-disclosure agreement (NDA).

Because. Should you have the slightest inclination to believe that releasing the information contained in your project would constitute releasing proprietary business or personal intellectual property, we have this simple rule.

We, Greenleaf Software Inc. will not open or examine in any way any file, attachment, paper or anything unless we first execute an NDA. That is our rule. My rule. And it protects you and us. We don't break this rule even if you are Tom Cruise.

We have a legal document called an NDA that you can review on this website. If you, your boss, his boss, or anyone there feels the need for a properly executed NDA, there are two ways to do this. (1) We will insert your identity in the text of our NDA, sign and date it, and FAX it to you. (You may receive a copy by mail or certified mail if you wish). You, your boss, etc., can review this, countersign it, FAX it back to us, and we're both protected. We've done hundreds of these over the years.

Or. (2) You or your company, boss, etc., can substitute an NDA of your choosing. In this case, we'll need a day or two to cogitate and peruse your document. Odds are we'll sign and FAX it to you ASAP.

Click to see our standard NDA.

Depending upon the NDA we use, we can have mutual protection in place within minutes or days, depending upon whether we use ours or yours. Once this is done, you can send us files, projects, etc., and we will get on with the support issue at hand. After all, this is what it's all about.

There's no way any third party will ever even know we have your information, and as soon as we complete the technical support issue at hand, the information is deleted, then overwritten. We cannot and will not reveal any part of the information or even its existence to another entity.

I'm now a consultant to Greenleaf Software but feel the same fiduciary responsibility to customers that I always have. Greenleaf Software has been doing this for over two decades (with a hiatus as sysFire LLC, now closed) and have seen a great many pieces of software that were of value to their creators and owners. I happen to hold an extremely high security clearance from the U.S. Government and have consulted to dozens of major companies and federal agencies. I think the fact that nobody has even hinted that I've broken a pledge or bond speaks for itself. But the NDA is a formality that -- frankly, if I feel your property is confidential (whether you do or not), neither I nor anyone at Greenleaf Software will look at it unless we do execute an NDA. This is my rule, this is Greenleaf Software's rule.